Refund Policy

Dubai Leisure accepts the following credit cards: Mastercard and Visa.

Full payment by credit card is required to make a reservation. Payment will be listed as Dubai Leisure Holidays on the credit card statement.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.

Canceling a booking with Dubai Leisure Holidays can result in cancellation fees being applied Dubai Leisure Holidays, as outlined below. Additional fees may be levied by the individual supplier/operator (see your Dubai Leisure Voucher for specific details). When canceling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.

 

Event, Attraction, Theater, Show or Coupon Ticket,

These are non-refundable in all circumstances.


Tour or Package Commencing During a Special Event Period
These are non-refundable in all circumstances. This includes, but is not limited to, Trade Fairs, Public or National Holidays, School Holidays, New Year's, Thanksgiving, Christmas, Easter, Ramadan.

Other Tour Products & Services

Refunds may not be processed after the purchase of timed tickets (such as BurjKhalifa Timed Tickets, Train Tickets, etc.) and visa charges along with airline tickets.
All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.
For other activities the below table would be used:

  • Refunds processed at any time will bear a service charge of AED 10 per transaction.
  • Cancellations made seven calendar days prior to the tour date Refund: 95% of booking amount
  • Cancellations made 5 - 7 days prior to the tour date: Refund: 80% of the booking amount
  • Cancellations made 96 hours prior to the tour date: Refund: 0% of the booking amount